Traditionally speaking, managing mobile devices brings challenges to any enterprise. This is particularly true in handling multiple Enterprise Mobility Management systems, enterprise enrollment, procurement, fulfillment, and cellular carrier platforms, among other business-critical device lifecycle management components.
As business leaders are tangibly aware, these challenges give rise to increased operational inefficiencies, heightened security vulnerabilities, and higher total costs — all resulting from the constant swivel-chairing between disparate systems.
Today, however, enterprises can address traditional mobility management challenges head-on. By adopting next-generation mobility solutions — like Samsung SDS Zero Touch Mobility (ZTM) — and associated best practices, any enterprise can make their mobility management effortless.
Advancements in mobility management technologies
Over 81% of companies plan to change their mobile management approach to enhance ROI. This shift is largely due to the inability of traditional mobility systems to effectively integrate disparate platforms, streamline device management processes, and cost-effectively address security concerns.
As almost 7 out of 10 companies are fundamentally reliant on mobile devices, with any downtime resulting in significant losses, advancements in mobility management have never been more important.
Samsung SDS ZTM is at the forefront of enterprise mobility lifecycle management innovation. It allows companies to enjoy fully automated and touch-free EMM/UEM enrollment/unenrollment, forward/reverse logistics, and lifecycle management for mobile devices natively within ServiceNow.
Moreover, by replacing outdated manual systems with hyperautomated workflows, ZTM reduces IT costs by 25–45% and increases operational efficiency by 45–65%. Read on as we cover the five best practices that enterprises can adopt by using Samsung SDS ZTM that work to bring enterprises into the future of mobility management.
5 mobile device lifecycle management best practices
The following five best practices, as facilitated by Samsung SDS ZTM, allow enterprises to redefine their mobility management practices.
In this vein, and to optimize mobile lifecycle management more broadly, ZTM provides:
- Centralized retrieval of device specifications and user profiles.
- Seamless integration with ServiceNow for automated workflows.
- Pre-configuration based on user roles and requirements.
- Simultaneous setup of multiple devices for large-scale deployments.
- Real-time monitoring of deployment status.
- Continuously monitor device health metrics, such as battery performance and network connectivity.
- Receive automated real-time alerts for potential issues.
- Schedule proactive maintenance tasks, like security patches and software updates.
- Device health metrics.
- Real-time deployment status.
- Inventory management.
- Security compliance updates and patches.
- Usage patterns and device utilization.
- Real-time threat detection and response.
- Compliance reporting with detailed logs of security actions.
- Maintenance scheduling.
ZTM extends to facilitate the automated activation or deactivation of security settings — all without the need for manual intervention.
1. Automate device enrollment and unenrollment
Automated enrollment and unenrollment deliver 3x ROI through productivity gains and cost savings. Traditional systems, on the other hand, rely heavily on manual processes for device enrollment and unenrollment, leading to increased administrative overhead, higher chances of errors, and extended deployment times.
In this vein, and to optimize mobile lifecycle management more broadly, ZTM provides:
2. Centralize mobility management through a central control tower
More than half of enterprises encounter difficulties with reverse logistics, including collecting, recycling, and wiping assets. These difficulties are commonly associated with a lack of centralized control systems that oversee and coordinate reverse logistics activities.
A lack of centralized mobility lifecycle management also extends to challenges in effectively managing device configurations, monitoring device health and usage, ensuring timely security and compliance updates, and providing consistent user support due to the fragmentation caused by multiple disparate systems.
But not with Zero Touch Mobility. ZTM’s ServiceNow integration provides enterprises with a centralized control tower that oversees and coordinates all aspects of a mobile device’s lifecycle.
That way, the challenges that come part-and-parcel with swivel chairing — increased operational inefficiencies, higher security risks due to fragmented systems, inconsistent device configurations, delayed responses to device issues, and the administrative burden of managing multiple platforms — are effectively eliminated.
3. Implement proactive device monitoring and maintenance
WIt's important to implement proactive device monitoring and maintenance measures to detect and address potential issues before they impact productivity. Proactive device monitoring functions to minimize downtime and extend device lifespans, leading to significant cost reductions and productivity gains. More specifically, advanced battery health tools, for example, boost ROI by 6.5x.
Traditionally, device monitoring and maintenance would often require an intensive amount of manual interventions. But, as David Kinlough, head of division of B2B, Government and Healthcare Sales at Samsung SDS, puts it while speaking about the insufficiencies of legacy mobility practices more generally: “The amount of manual effort that’s required and the amount of places where there could be room for human error or things to fall through the cracks is massive,”
With ZTM, enterprises can:
Enterprises can also remotely troubleshoot and resolve device problems through the ServiceNow centralized platform — with the capacity to automate the replacement or repair of devices before failures impact productivity.
4. Leverage comprehensive analytics and reporting
Given the highly consequential nature of insufficient mobility practices, those responsible shouldn’t aim in the dark.
By leveraging a real-time, centralized, intuitive analytics dashboard that covers the full device lifecycle, enterprises can leverage its comprehensive data to ensure optimal performance, maintain regulatory compliance, and enhance overall operational efficiency.
ZTM provides actionable analytics, related to:
5. Empower end users with self-service capabilities
Nine out of ten users prioritize receiving an immediate response when it comes to receiving service support. Mobility program leaders are providing their end users with such immediate support through self-service portals and automated assistance features. Plus, 67% of users say that they prefer self-service to speaking to a support agent.
With Zero Touch Mobility, enterprises can empower end users with self-service capabilities, enabling them to manage their mobile devices with greater autonomy and efficiency.
ZTM provides an intuitive customer portal where users can initiate requests for device upgrades, replacements, or new orders without relying heavily on IT support. Adopting self-service mechanics not only reduces the workload for IT teams but also enhances user satisfaction by streamlining the process of acquiring and setting up devices.
Furthermore, ZTM facilitates a seamless and automated enrollment process, allowing end users to activate and configure new devices quickly without complex manual steps. Using ZTM, IT administrators can automatically apply personalized settings, applications, and security configurations based on user roles and locations — ensuring that each device is tailored to the individual's needs right from the start.
Samsung SDS ZTM: Making mobility management effortless
Samsung SDS Zero Touch Mobility makes enterprise mobility lifecycle management easy.
ZTM represents a transformative approach to mobility management, leveraging AI, data analytics, and seamless integration. This innovative solution automates routine tasks and reduces manual intervention — enhancing efficiency, alleviating support burdens, and boosting productivity for enterprises around the globe.
ZTM integrates seamlessly with a variety of Enterprise Mobility Management (EMM) solutions, including Knox Manage, Workspace One, Intune, MaaS 360, SOTI, and JAMF, supporting both Android (Samsung and non-Samsung) and iOS platforms. This broad compatibility ensures that organizations can manage their mobile devices effectively, regardless of the platform or EMM solution in use.
With native integrations, ZTM enables key functionalities like device enrollment, unenrollment, lost or stolen device reporting, device unlocking, and real-time location tracking (including Ring Device capability). While specific features may vary by EMM and platform, ZTM offers a comprehensive suite of tools designed to maintain secure and efficient mobile device management across diverse environments.
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