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Elevating Mobility on the
#1 ITSM Platform -
- Trusted by 85% of Fortune 500 companies, ServiceNow® leads IT service management.
- ZTM enhances mobility management within this industry-leading platform.
- Improve efficiency, security, and control over your mobile ecosystem.
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Elevating Mobility on the
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- End-to-End Mobility Management in ServiceNow®
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- Other vendors provide only limited connections to ServiceNow®.
- ZTM supports the full mobile device lifecycle from procurement to retirement.
- A complete and seamless mobility management solution within the leading ITSM platform.
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- Integrated Hardware Asset Management
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- ZTM is fully native to the ServiceNow® platform.
- Enables robust Hardware Asset Management (HAM).
- Optimizes device management within existing ServiceNow® infrastructure.
Zero Touch Mobility
Transform Enterprise Mobility with
Samsung SDS Zero Touch Mobility for ServiceNow®.
Hyper-automate the management and security
of iOS and Android devices.
Award Winning Mobile Device Lifecycle
Management for All Devices, Everywhere
Simplified Management at Scale
Experience the only global, standalone mobile device lifecycle management platform natively integrated with ServiceNow®, transforming how organizations manage, support, and scale their mobile environments.
The Most Common Mobility Management Roadblocks
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Fragmented System
Managing the lifecycle of mobile devices requires navigating multiple, often disconnected, systems to complete tasks like employee onboarding and off boarding.
The Impact Switching between internal systems (HR, ITSM), external apps (EEP, EMM), and service providers (carriers) creates inefficiencies and slows down processes.
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Lack of Compliance
Disconnected systems and manual processes make it difficult to maintain compliance with security protocols, increasing the risk of data breaches.
The Impact Missing crucial security steps exposes your organization to potential data leaks, regulatory fines, and reputational damage.
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Employee Expectations
Today’s employees expect a seamless, consumer-grade experience at work, and mobile devices are critical to maintaining their productivity.
The Impact Failure to meet these expectations can lead to frustration, decreased productivity, and higher employee turnover rates.
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Complex Vendor Management
Coordinating with multiple regional vendors adds layers of complexity, resulting in communication breakdowns and misalignment.
The Impact These gaps can lead to costly errors, delayed service, and increased operational expenses.
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High Support Burden on IT
Supporting mobile devices is challenging for IT teams because they often don’t have direct access to the devices or the management applications. This lack of access makes it harder to handle issues such as lost or malfunctioning phones.
The Impact Without direct control over mobile devices, your IT team faces difficulties in resolving problems efficiently, which can lead to longer downtimes, increased user frustration, and higher support costs.
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Meeting ESG Commitments
With limited integration between systems, tracking and reporting on Environmental, Social, and Governance (ESG) compliance becomes complex and time-consuming.
The Impact Failure to properly document and meet ESG goals not only affects corporate responsibility but could also result in penalties and reduced trust from stakeholders.
Benefits of Zero Touch Mobility (ZTM)
Managing Mobile Devices Doesn’t Have to Be Complicated.
Discover How ZTM Makes It Easy
Orchestration
ZTM automates your entire mobile program, from procurement to decommissioning, through one unified platform, eliminating manual processes.
Compliance
Stay compliant with corporate policies effortlessly, as ZTM automatically handles the enforcement of your company's mobile device regulations.
Holistic Mobile Security
Protect your entire mobile ecosystem with built-in security measures and automated responses to any security threats or anomalies.
Enhance User Experience
Reduce device downtime and improve performance with automated onboarding, resulting in higher productivity and satisfaction among your employees.
Adaptive Workflows
ZTM’s low-code/no-code environment allows mobility managers to easily build and customize workflows, adapting the solution to their unique needs.
Actionable Insights
Turn data into action with instant, easy-to-interpret insights, allowing for faster decision-making and more effective mobile management.
Key Features
Customizable Employee Portal for Device Requests
ZTM provides a simple and intuitive portal where employees can request a device based on their role or need. Once configured, ZTM can fulfill requests by deploying devices from the company’s inventory or procuring new devices directly from carriers like AT&T and Verizon if inventory is unavailable.
Automated Deployment and Lifecycle Tracking
ZTM automatically associates each deployed device with the requesting end-user and maintains accurate records. This ensures clear ownership tracking and complete visibility across the entire device lifecycle.
Built-in Compliance Enforcement
ZTM assigns the correct MDM profile to each device based on end-user eligibility. Device enrollment is embedded into the deployment process, and real-time enrollment status is tracked and displayed to help organizations stay compliant with internal policies and security standards.
Out-of-the-Box Workflows for Common Device Management Tasks
ZTM includes ready-to-use workflows for everyday actions like requesting a loaner, repairing a device, or processing a return. These workflows can be easily adapted to match company policies and reduce the need for manual setup.
Empowering End-User Self-Service
Employees can take action directly through the ZTM portal to request a new device, report a lost one, or initiate a return. Each request triggers automated actions in the background, reducing IT tickets and minimizing the need for manual intervention.
Customer Scenarios
ZTM is designed to address complex mobile management issues that large organizations face. Explore how it can help in real-world scenarios:
Scenario 1: Reducing Device Loss
Worried About Device Loss on the Move?
Track and manage mobile fleets in real time with geofencing, alerts, and asset monitoring — improving visibility and protecting against loss across job sites and transit zones.
Scenario 2: Managing Policy Shifts
Switching Between COPE and BYOD?
Apply policies automatically across personal or corporate devices with workflows that ensure compliance and adapt to flexible work models — no disruption to productivity.
Scenario 3: Simplifying EMM Transitions
Planning an EMM Migration?
Make platform transitions seamless with automated deployment, provisioning, and policy migration — minimizing downtime and reducing manual IT effort.
Scenario 4: Orchestrating Multiple EMM/UEM Systems
Managing Multiple EMM or UEM Systems?
Unify operations across regions or departments by consolidating management, policies, and visibility into one ZTM-powered platform.
Scenario 5: Handling High Employee Turnover
High Turnover Slowing You Down?
Provision new hires in minutes with secure, role-based automation that reduces IT workload and speeds up onboarding during seasonal or frequent transitions.
Scenario 6: Global Sourcing & Vendor Management
Sourcing Devices from Many Vendors?
Standardize procurement and configuration globally with centralized deployment workflows that ensure consistency and policy compliance — no matter the supplier or location.
Premier Partnership Built on Trust and Innovation
ZTM’s Strategic Integration with ServiceNow®
and Hardware Asset Management (HAM)
ZTM is natively built into the ServiceNow® platform, enhancing your mobility strategy with powerful Hardware Asset Management (HAM) features.
Awards & Recognition
Samsung SDS acknowledged by global experts
ServiceNow® Award
Recognized in the 2025 by Gartner® Report
Samsung SDS Zero Touch Mobility is featured in the 2025 Gartner® Market Guide for Managed Mobility Services — reaffirming our leadership in secure, automated, and scalable enterprise mobility lifecycle management.AOTMP® Industry Awards
Samsung SDS Zero Touch Mobility is recognized by AOTMP® as the 2022 Hottest New Mobility Solution and received the People's Choice Award at the Industry Solutions Showcase.Delivering the Right Solution for Every Industry
Explore real-world success stories of companies optimizing their operations with ZTM
Case Studies
Global Outreach Organization
A globally distributed NGO with over 70,000 field workers across 90 countries needed to modernize its mobile device management strategy. By transitioning from a Bring Your Own Device (BYOD) model to a Corporate-Owned, Personally Enabled (COPE) approach, they improved efficiency, reduced costs, and enhanced security.
Global Transportation Organization
This transportation company, operating with 75,000 volunteers in over 100 countries, moved from a BYOD model to corporate-owned devices to improve connectivity and simplify management. With 30,000 devices onboarded annually, they needed a more scalable, efficient solution.
Resources to Help You Explore Zero Touch Mobility (ZTM)
Your Guide to Smarter Mobility Management
Smarter, Faster, More Secure. Explore how ZTM transforms mobile device management.
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ZTM InfographicGet a quick overview of how ZTM simplifies every stage of device lifecycle management.
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Our Latest BlogExplore expert insights and industry trends around modern mobility challenges.
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ZTM eBookIn-depth guide to modernizing mobility management in today’s enterprise landscape.
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ZTM for Military Grade SecurityWant to know how ZTM supports high security and compliance needs for government and public sector environments?
See ZTM in Action
Watch how ZTM simplifies mobile operations, boosts IT efficiency, and enhances user experience, straight from our experts.
See the difference ZTM can make—start your journey today!