Over 8 out of 10 companies intend to change their approach to mobile management.
They’ve seen how traditional mobile management processes and solutions fall short in functionality across their devices’ lifecycles, costing them otherwise avoidable operational expenses, reduced employee productivity, and heightened security risks.
Organizations that modernize their mobile management programs reap results to the tune of a 45% reduction in IT costs and a 65% increase in operational efficiency, alongside other business-critical benefits.
Read on as we cover six core mobility management challenges and, by modernizing their mobility programs, what organizations can do to address them.
The six core mobility management challenges organizations face
Across enterprise device lifecycles, six core common challenges stand out due to their impact on operational efficiency, security integrity, and overall management complexity.
1. Android and iOS
Enterprises often deploy devices running iOS and Android — each requiring distinct management tools and protocols. This diversity complicates the standardization of policies, updates, and security measures across the entire device fleet.
Additionally, integrating the broad mobile ecosystem with your IT infrastructure can be cumbersome, leading to inefficiencies and increased chances of misconfiguration or oversight. Fragmented solutions hamper operational efficiency and elevate the risk of security breaches as maintaining consistent security standards becomes more challenging across different environments.
2. Large and complex mobile ecosystem
Managing a diverse and complex mobile ecosystem requires coordination with multiple vendors, each specializing in different aspects of device management — such as procurement, security, logistics, and connectivity. This complexity can create challenges in maintaining consistent communication, ensuring system compatibility, and effectively managing vendor relationships.
Using traditional device management systems, organizations commonly experience miscommunications, errors in device deployment, and an associated increase in operational costs — all of which can reduce the overall efficiency of their mobile management.
Additionally, the absence of a unified platform to oversee these various components can further complicate operations. IT departments often face difficulties integrating disparate tools and services, leading to fragmented workflows and limited visibility into the entire mobile infrastructure. Such fragmentation makes the management process more complex, while also heightening the risk of security vulnerabilities.
3. Inconsistent security
With a multitude of devices operating on different platforms, ensuring that each device adheres to the same security standards becomes inherently complex. Variations in operating system capabilities, security features, and update protocols can lead to disparities in how security measures are implemented and maintained across the device fleet. This inconsistency makes it difficult for IT departments to enforce policies uniformly, conduct regular security assessments, and promptly apply necessary patches or updates.
Moreover, manual security management processes exacerbate the issue, increasing the likelihood of human error and oversight. Without a centralized system to monitor and manage security processes across all devices, vulnerabilities permeate, exposing sensitive corporate data to potential breaches. Inconsistent security practices heighten the risk of data loss and cyberattacks and complicate compliance with increasingly stringent industry regulations and standards.
4. Manual and time-consuming processes
Traditional device management programs rely on user interventions, from device enrollment and configuration to software updates, troubleshooting, data gathering, and more. While consuming valuable IT resources, these repetitive and labor-intensive activities increase the likelihood of human error and associated losses.
Moreover, in legacy systems, the manual-intensiveness of handling replacements, repairs, or decommissioning is tied to prolonged downtime and decreased employee productivity, among other — often costly — inefficiencies.
5. Lack of integration and visibility
Effective mobile lifecycle management requires seamless integration across various platforms and systems to ensure complete oversight and control — something uncharacteristic of traditional mobile management systems. Outdated, fragmented systems force organizations to juggle disconnected tools and data, preventing a unified view of their device ecosystem.
This fragmentation complicates tracking device status, usage patterns, and compliance metrics, among other business-critical components. Similarly, organizations find it difficult to identify trends, anticipate problems, and consistently enforce policies across devices without centralized monitoring and real-time data analytics.
6. High support burden
Managing mobile devices extends beyond overseeing basic functions, such as email, contacts, and calendar applications. IT teams handle a variety of complex tasks across their devices’ lifecycles: application management, data synchronization, security enforcement, troubleshooting complex device issues, and more. This multifaceted responsibility can be highly demanding, especially as the number of devices within an organization grows.
Traditional systems often require extensive manual intervention to manage these complex tasks, leading to increased workloads for IT teams, higher chances of errors, slower response times to device issues, and ultimately, a diminished ability to support a growing number of mobile devices effectively.
Zero Touch Mobility (ZTM): Addressing today’s mobility management challenges
Samsung SDS Zero Touch Mobility, with its native ServiceNow integration, offers a unified platform that reduces support burden, simplifies mobile ecosystem management, increases visibility, eliminates manual-intensiveness, and provides the tools necessary for strengthened security posturing.
ZTM orchestrates the entire mobile ecosystem through a singular platform, automating processes from device procurement to decommissioning. It’s through such hyperautomation that ZTM:
- Achieves a 50% reduction in overall support expenses by eliminating manual, labor-intensive tasks.
- Lowers the total cost of ownership (TCO) by 40% through efficient lifecycle management.
- Facilitates continuous security and compliance updates to protect against emerging threats.
- Enables real-time device monitoring and proactive issue resolution to maintain optimal device performance
- Enhances user experience by providing seamless device configuration and support.
Additionally, ZTM’s integration with the ServiceNow platform allows IT teams to gain comprehensive visibility and control over their mobile fleets, facilitating scalable and cost-effective management that adapts to the evolving needs of the modern workplace.
For organizations already utilizing ServiceNow, integrating ZTM enhances its capabilities to provide comprehensive enterprise mobility management — automating and streamlining the entire mobile device lifecycle. With ZTM, you can fully leverage your ServiceNow instance, ensuring that your mobile workforce operates smoothly and effectively.
Simply put, ZTM makes mobility management effortless. Learn more about how your mobile management program can benefit from ZTM.
