Smart ITO
Based on extensive industry knowhow and expertise in digital IT,
Samsung SDS offers IT services optimized to customer requirements
Armed with extensive experience across industries (high-tech, machinery, parts, construction, EPC, chemicals, energy, retail, and service) Samsung SDS drives client's innovation to realize cost reduction and sustain business competitiveness.
we offer stable and efficient IT services to bring up customer value and allow customers to focus on core capabilities.
Key Services
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Stable & Efficient Application Management Service35 years of experience IT service delivery to Samsung Group Companies is foundational to our knowhow and expert resources across industry verticals. -
Process and System Innovation Driven by Best Practice and Gap AnalysisOur assessment tool analyzes customer's pain points along processes and systems, and presents improvement strategies to facilitate customer's DT journey. -
Quality Inspection & Failure Prevention by Seasoned Experts130-plus experts in quality and failure management regularly engage in operation status inspection and improvement activities
Benefits
- Driven by IT expertise and deep insight into different industry verticals, Samsung SDS helps customers innovate and grow in a sustainable manner.
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IT services driven by global standards
High-quality, reliable operation services offered through ITIL and ITSM, global standards for IT operation service, boost customer satisfaction.
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Business continuity ensured via integrated monitoring of infrastructure and application
Our integrated control center operational 24 X 7 monitoring both infrastructure and applications ensures operational stability and business continuity.
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Diverse methods of IT operation offering more choices
We offer diverse IT operation methods—dedicated, shared, and hybrid—specific to customer's business characteristics and financials, allowing flexible response to changing environment.
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Synergy created with Samsung SDS' extensive solution offering
Operational synergy is maximized by connecting our operation services with diverse in-house built DT solutions and IT management tools.
Use Cases
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Self-serviced VOCs Maximizing Operational EfficiencyOperation system innovated through extensive industry knowhow contributes to minimizing customer’s VOCs and cutting down on operation expenses. -
IT Operation Efficiency Achieved through RPA AdoptionBrity RPA, Samsung SDS’ process automation solution, automates repetitive operational tasks to minimize human error and quickly respond to customer feedback. -
Global IT Operation Service Industry Knowledge23 years of experience and knowhow, combined with innovation, ensure business continuity and operational stability, and streamline IT operation services and DT initiatives. -
Emerging Technologies Driving Customer’s Digital TransformationBlockchain enabled global e-contract platform for standardized document management ensures innovative transformation of the way customers do business.
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