Zero Touch Mobility
Make mobility management effortless. Enjoy fully automated and touch-free EMM/UEM enrollment/unenrollment, forward/reverse logistics, and lifecycle management for mobile devices natively within ServiceNow
The future of Mobility Management is here
Major Services
-
End-to-end lifecycle management
Full cradle to grave device support. Samsung SDS has you covered through every step from the ordering of your mobile device, to deployment and security, to support and repair. Fully automated workflows remove most of the busywork of supporting a device throughout its lifecycle and makes sure nothing falls through the cracks.
-
ServiceNow – The Central Control Tower
Say goodbye to siloed systems. Integrate the majority of device management systems into your ServiceNow instance and remove swiveling from portal to portal to finish even the most basic tasks. Flexibly complete your EMM/UEM, Enterprise Enrollment Platform, and forward/reverse logistics work from a central control tower.
-
Greater control over your mobile fleet
Hyper automated workflows give your administrators more time to support your end users and mobile fleet. Schedule firmware updates at convenient times, track devices based on key factors including battery health and network connectivity. Use zero-touch forward and reverse logistics support to deploy devices effortlessly and support field issues like lost/stolen/broken devices and upgrade/reclamation scenarios.
-
Lower your TCO
Use automatic enrollment and un-enrollment to dramatically reduce your total operating costs and bring 3x ROI from productivity and cost savings alone. More advanced features of Zero Touch Mobility such as battery health monitoring and proactive replacement can boost the ROI up to 6.5x.
Features
-
Workflows
Automated workflows that fit seamlessly with ServiceNow for quick task completion. Enroll and unenroll, wipe lost devices and service broken devices without the need to swivel chair tasks with the power of ServiceNow’s End-User Self-Service.
-
Inventory management
Synchronize with Knox Manage or all major 3rd party UEM/EMM platforms. Automatically and constantly manage your device's lifecycle state and details and catalog population from your available inventory.
-
Easy EMM
Set enrollment rules, lock, unenroll, and wipe devices through your existing ServiceNow interfaces or as part of a completely automated workflow. Synchronize user IDs and assign them to devices along with associated accessories. Drastically reduce calls to help desks through hyper automation.
-
Advanced analytics and reporting
Track end user device inventory and requests through a single dashboard. Monitor individual devices to ensure proper usage and health. Utilize included reports and dashboards or create and build customized reports. Natively resident data in your ServiceNow instance brings unlimited possibilities for customization and integration.
-
Smooth integration and flexibility
Download Zero Touch Mobility from ServiceNow’s app store and directly integrate it into your own instance and CMBD. Samsung supports all major OEM’s and OS’s, allowing flexibility no matter your preference.
Related Offerings
Find out more about our offerings
Protect your organization and secure your mission with Samsung SDS EMM . Manage your end user devices and protect your critical data.
A secure management client that enables simple device management for offline deployed mobile devices. Give operators and supporting resources the ability to securely manage a device with agility.
Simplify mobile, fixed telecom, cloud expense and lifecycle management with Samsung SDS’s Endpoint Management (EPM) Platforms, a scoped app integrated completely into ServiceNow.
Whether you’re looking for a specific business solution or just need some questions answered, we’re here to help
