5 Ways ZTM Provides Enhanced Device Workflows | Samsung SDS

Legacy device management processes and solutions struggle to keep pace with the dynamic and evolving needs of the modern workplace, leaving gaps in efficiency, device security, and user satisfaction. IT professionals dependent on legacy systems often encounter heightened operational difficulties and escalating costs, stemming from manual interventions, insufficient integration and delayed responses to device issues, among other inefficiencies.

Next-generation Zero Touch Mobility (ZTM) solutions, on the other hand, equip these professionals with the tools and resources necessary to streamline and optimize the management of their mobile fleets — allowing them to keep up with today’s workforce demands.

In this article, we’re going to look at the five ways that ZTM yields super mobile device management (MDM), from automation and mobile security measures to real-time device monitoring and more.

Why Organizations Are Turning to Next-Generation ZTM Solutions

Zero Touch Mobility (ZTM) systems provide a systematic framework for managing mobile devices throughout their lifecycle. By integrating directly into existing IT infrastructures, ZTM facilitates seamless automated device management workflows, from device procurement to disposal. ZTM therefore enables IT teams to better configure, monitor, and manage mobile fleets without the need for significant manual interventions.

Specifically, Samsung SDS Zero Touch Mobility (ZTM) empowers organizations with fully automated, touch-free EMM/UEM enrollment and enrollment, comprehensive forward/reverse logistics, and holistic lifecycle management of mobile devices — all seamlessly integrated within the ServiceNow platform. Companies who adopt Samsung SDS ZTM report a 50% reduction in overall support expenses due to removing manual, labor-intensive tasks. They also report a 40% reduction in the total cost of ownership (TCO) of lifecycle management of enterprise remote devices.

5 Ways ZTM Yields Superior Mobile Device Management

Samsung SDS Zero Touch Mobility is designed to modernize the management of mobile devices across enterprises. Here are five ways how it enhances mobile device management (MDM) workflows:

1. Automated Configuration and Deployment

Samsung SDS Zero Touch Mobility automates the configuration and deployment of employee devices — traditionally a manual and error-prone process. ZTM integrates seamlessly with ServiceNow, enabling organizations to set up devices directly within their IT management platforms without manual intervention, thereby streamlining IT operations.

The ZTM system automatically retrieves device specifications and user profiles from a centralized database, ensuring that each device adheres to specific user requirements and roles. This automation extends to large-scale deployments, where ZTM configures multiple devices simultaneously and, in doing so, significantly reduces setup time. Once employees receive their devices, they find all necessary applications, settings, and security configurations pre-installed.

Additionally, ZTM's integration with ServiceNow provides IT teams with real-time visibility into the deployment process, improving the accuracy of inventory management and ensuring that all devices are correctly accounted for and utilized.

2. Continuous Mobile Security and Compliance Updates

Maintaining up-to-date security and compliance is a constant challenge in mobile device management. ZTM automates the deployment of security patches and compliance updates, ensuring devices are always protected against emerging threats and meet regulatory standards.

ZTM's automated workflows schedule and implement device security updates across all devices, minimizing the time between the identification of vulnerabilities and their mitigation. This automation helps maintain compliance with evolving security policies and regulatory requirements, reducing risk and protecting sensitive data.

Samsung SDS Zero Touch Mobility also supports continuous monitoring, enabling real-time threat detection and response. If a security issue arises, ZTM can automatically activate protocols to isolate the affected device and address the threat. The system generates compliance reports automatically, providing IT departments with detailed logs of all security actions, supporting audits and compliance checks.

3. Real-Time Device Monitoring and Management

Samsung SDS Zero Touch Mobility offers Managed Service Providers (MSPs) means of monitoring and managing mobile devices in real time. Leveraging ServiceNow, ZTM offers MSPs with a single interface to view and manage the entire mobile device lifecycle. This integration allows for continuous monitoring of device health, usage, and status — facilitating proactive management and swift resolution of issues.

With ZTM, MSPs gain the ability to automatically detect and respond to potential device problems before they impact employee productivity. For example, battery health can be continuously and remotely monitored, with automatic triggers for battery replacement and disposal processes. Furthermore, ZTM’s real-time capabilities apply to inventory management, providing MSPs with up-to-date insights into device availability and status.

Additionally, ZTM supports dynamic updates and configuration changes across the mobile fleet. These can be executed remotely and without disrupting the end user, allowing for seamless updates, security patches, and configuration changes.

4. Enhanced User Experience

Samsung SDS Zero Touch Mobility simplifies the interaction between end-users and their mobile devices. The platform facilitates a seamless, automated enrollment and setup process, which allows users to easily activate and use new devices without strenuous manual configurations. This process includes the automatic assignment of mobile profiles based on user roles and locations, enabling personalized settings and applications to be configured from the outset.

User satisfaction is further improved through the streamlined support and maintenance processes enabled by ZTM. Users experience fewer disruptions thanks to automated, behind-the-scenes updates and issue resolutions. For instance, if remote devices are lost or stolen, ZTM allows for remote locking and wiping — both protecting data and minimizing user involvement.

Moreover, ZTM enhances the overall user experience by incorporating self-service capabilities into its platform. Users can initiate requests for device upgrades or replacements through an intuitive customer portal, offering features such as natural language understanding (NLU) search capabilities and a customizable, always up-to-date service catalog. This autonomy reduces dependency on IT support for routine inquiries and changes, thereby increasing user satisfaction and reducing the workload on IT staff.

5. Cost-Effective Scalability and Maintenance

Samsung SDS Zero Touch Mobility streamlines mobile device management by enhancing scalability and simplifying maintenance, directly impacting the bottom line for businesses managing extensive mobile fleets. ZTM's integration with ServiceNow facilitates the handling of increased device numbers without substantially raising operational costs.

• Efficient scalability with minimal incremental cost: ZTM allows businesses to expand their mobile operations without significant increases in costs. The platform's automated workflows and centralized control system support the management of an expanding mobile fleet through ServiceNow, negating the need for proportional increases in resource allocation typically associated with growth in device numbers.
• Reduced maintenance overhead: ZTM reduces the effort and expense involved in maintaining mobile devices across their lifecycle. By automating tasks such as device enrollment, configuration, and updates, it cuts down the time IT staff spend on routine maintenance. This automation not only speeds up processes but also reduces the likelihood of human error, which can lead to mobile security vulnerabilities and operational inefficiencies.
• Streamlined operations and lower total cost of ownership (TCO): By integrating various device management tasks into a single platform, ZTM decreases the complexity and overhead associated with managing a diverse mobile ecosystem. This consolidation helps reduce the total cost of ownership by eliminating redundant processes and systems that would otherwise require additional support and maintenance staff.
• Proactive management features: ZTM's management tools — such as real-time analytics and battery health monitoring, among others — allow businesses to anticipate and address potential issues before they impact operations. Such anticipatory measures minimize downtime and extend the lifespan of mobile devices, further driving down costs.

Samsung SDS ZTM: Enhancing End User Experiences via Advanced Automation and Seamless Integrations

With a focus on reducing the operational complexities and costs associated with mobile lifecycle management, ZTM provides a robust solution tailored to your individual organizational needs.

IT teams commonly encounter challenges in integrating various systems and platforms, managing intricate vendor relationships, and ensuring compliance with evolving regulations. Samsung ZTM tackles these challenges by offering a single platform for comprehensive mobile device management, eliminating the need for multiple disparate systems and simplifying vendor interactions.

It’s also common for IT staff to face bottlenecks in the post-sales device lifecycle, which often leads to numerous support tickets and client complaints due to inadequate asset visibility. By integrating with ServiceNow, Samsung ZTM enhances asset visibility and provides continuous updates on device status — effectively reducing the volume of support tickets and associated client complaints.

Additionally, Samsung ZTM's design minimizes the need for swivel chairing, reducing tedious processes of manually entering data across multiple systems. Samsung ZTM automates business-critical, traditionally manually-intensive processes such as device enrollment, configuration, and compliance updates, thereby reducing labor costs and minimizing the risk of errors.

Ultimately, by providing a unified platform that supports comprehensive lifecycle management of mobile devices, Samsung ZTM offers a superior employee device management solution that ensures seamless, efficient, and secure workflows.

Learn more about Samsung SDS Zero Touch Mobility, or reach out to our team for a personalized demo.