Single Customer View

Remove siloes and gain a single point of view over your company’s systems. Access, upload and interact with data from anywhere.

Consolidate your systems behind a single pane of glass

Samsung SCV helps organizations consolidate and act on information in a more efficient way. Department and data agnostic, SCV helps maximize collaboration between multiple business units and functions as a main repository for all of a company’s data. Data viewed on SCV is fully actionable, letting your employees view and work on information. Gain deep insight into your business’ data from any source, and ensure that your employees are fully informed whatever their role.

Major services

  • Boost ROI and develop stronger business intelligence frameworks

  • A-Z visibility

    Bring together your organization’s critical data under one single system – removing silos and ensuring that your visibility solutions remain scalable. Integrate any type of data under one view, from ecommerce and marketing data to CRM and HR — giving you the entire view of your business’ data and promoting collaboration.

  • Full support

    Utilize Samsung’s technology consulting services to get the most use out of your newfound visibility. We provide value-added analysis as well as quantitative and qualitative methodologies so you can understand how to best use your new sense of clarity.

  • Seamless data integration

    Samsung assists with analysis on all source data and identifies the essential connectors and middleware your organization uses. We also provide end-to-end testing for data integration, ensuring nothing is missing and that your organization is working with the cleanest possible data sets for better results.

  • Create new value

    Optimize your ROI for your sales and marketing team by maximizing efficiency and bringing them data they would normally be unable to easily access. Bring greater value to your customers by knowing more about them and delivering exactly what they need when they need it.

  • Innovative product suite

    Utilize SCV along with Brity RPA to enhance business intelligence. Brity RPA allows SCV to scout sites for data, including using optical character recognition to bring information that would otherwise be difficult to index.

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Features

  • Connect with all business software

    Single Customer View connects with all external and internal software your employees need to do their jobs. Consolidate all your systems under one roof in a clean easy-to-use dashboard.

  • Create a single space to work

    Allow your employees to work from a single dashboard. Trigger actions in individual softwares directly from the SCV portal, eliminating swivel chairing between different software.

  • Develop unified profiles

    Collect and organize employee or customer data into a single unified view, allowing you to drill down on specifics. All data is in full compliance with opt-in/out laws.

  • Work with efficient and effective data
      Eliminate duplicate or missing data by using Samsung’s best practice data quality frameworks to enhance performance and ensure that your team is working with the best information possible.
  • Develop new expertise

    Leverage Samsung’s resources and personnel such as data engineers, system engineers and project managers to develop a successful and scalable single view for all of your information.

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Whether you’re looking for a specific business solution or just need some questions answered, we’re here to help.

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