Interview: Command
Samsung SDS has a wide array of solutions for businesses and institutions. One of our many specialties is endpoint and security solutions: with the rise of IoT and high use of technology in keeping track of business data in the modern workplace, the need has also arisen for companies to make sure said data is secure from leaking, loss, or misuse.
Today we have invited Patrick to talk to us in more detail about Command, our solution for highly secure communications and mapping ecosystem for large governments and enterprises, available on cloud or on-premises.
1. Could you introduce yourself and tell us about your role?
Hi, I’m Patrick, Head of Enterprise Mobility Solutions at Samsung SDS Europe.
I lead a team delivering cutting-edge mobility solutions to businesses across the European region with years of experience and expertise in the technology sector. We’re committed to building strong partnerships with our clients, partners, understanding their unique needs, and delivering tailored solutions that exceed expectations.
2. To start us off, what is Command and how does it work?
Command is a unified Command and Control platform – it assists decision makers within the Government and enterprise sectors to coordinate efficiently and effectively by communicating instantly at the highest grade of security. This includes voice and video calls, location sharing and monitoring, incident flows management and initiation, as well as functions allowing them to collaborate using the embedded proprietary messenger, across all ranks of hierarchy, according to the organizational and operational needs and assigned priorities.
3. What are the uses and advantages of endpoint security solutions like this one?
The main use is to allow voice and data communications in groups and private. The solution has many functionalities:
• Assets location information and smart geozones, customized per mission and incident.
• Flow management: create, predefine, customize or generate ad hoc incident flows, according to compliance and operational standards. Additionally, it can export SCADA related sensor information to the field officers in a compliant, secure and integral manner.
• Health management, an integrated part of Command, connects Samsung smartwatches vital signs in the Command, Control and Coordination dispatching station, in order to initiate flows supporting health emergencies.
• Command Weather subsystem acquires forecast and live weather data from connected meteorological stations and creates actionable weather incident flows.
• Satellite data incorporation provides satellite imagery georeferenced on the Command mapping layer, delivering unparalleled information for present and past available imagery according to incident needs.
All information is embedded in the Command, Control and Coordination station, which allows the administrator to have a unified and complete field image in the theatre of operations.
The unified value proposition is future proof and very cost effective.
We also offer a lot of flexibility: the system may be installed on-premises or on the cloud, depending on the organization’s needs, in a very timely manner after project contracting. The Command, Control and Coordination dispatcher may be integrated with third party systems, SCADA platforms, and satellite IoT devices maximizing the information unification.
4. What customers is our type of solution designed for?
Due to our flexibility and many capabilities, we appeal to a wide variety of clients, especially in governmental bodies:
• Government customers seeking for secure group and private communications and incident coordination.
• Auditing/controlling bodies verifying or identifying fraud or incompliance with government policies (i.e. gas stations audits from IRS, power meters vandalism, fire extinguishers on time refilling or replacement etc.)
• Cross agency, competent and co-competent authorities’ unification for Civil Protection and Emergencies management.
• Enterprises with mobility that desire to coordinate assets and employees on the move and verify the integrity and completion of their daily assignments.
• Companies of the public and private sectors with employees tasked to perform isolated and dangerous works (electricity contractors, forest guards etc., using the lone worker functionality.
• Government authorities responsible for extreme weather conditions management (Civil Protection, Police, Army) and enterprises influenced by weather phenomena (highways, airports, water companies etc.)
5. What gives our Command solution an edge over our competition?
Unification of all communication, data fusion, weather, health and satellite data unification in the flow management environment and the ability to automate emergencies according to standards and incident compliance.
It is also able to integrate with any third-party sensor critical fusion data in order to automate incident flows when sensor data exceed normal condition.
6. What kind of pain points can our solution help resolve?
Almost any kind of security pain points can be aided by our solution, which allows for:
• Small cost of procurement and ownership in a future proof, mission critical system.
• Secure communication both in groups and private, in a borderless, cross-country manner.
• Use in any environment (land, sea, air) as part of a complete system, or in totally autonomous manner, when all systems are unavailable, thanks to operating behind low bandwidth mobile and satellite modems.
• Pass vital signs to the system dashboard and save lives of people before they even realize the anger.
• Protect citizens against weather extreme conditions, by applying all necessary actions 3 or 6 hours before the incident in a preventive manner.
I don't think this situation will change in the near future, on the contrary, I think that cybersecurity and data protection will become increasingly important in the future as threats continue to grow.
7. How do you see the future of Command developing?
Command may become the core system of reference for all government and enterprise customers, acquiring data from the system itself alongside existing or third party systems in order to automate processes and compliance related activities.
The system could innovate the process of daily, ad hoc or urgent works, because voice and video communication will be just one click away.
In the expected convergence between mobile and satellite networks on a smartphone level (expected in the next Android releases), the Command application may become the system that will offer unbreakable, uninterruptible command, control and coordination, even outside the mobile networks ecosystem.
Thank you, Patrick!
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Visit our product page for more information about Command.
A snapshot of our Command solution
